We sincerely apologize to everyone who pre-ordered our Beagles & Snowshoe Hare Volume 3 video. Its release has been repeatedly delayed due to technical difficulties.
Here's what happened:
Delay #1: The creation of a two hour production video is quite an undertaking. Back in September we had all the work done and the video created. We then made a master disc and sent it to a company to mass produce 1,000 copies. In late September we received the shipment of videos that they had created from our master. As we always do, we tested various videos in the shipment in our own DVD player. None of them worked. They simply wouldn't play. We notified the company and they agreed to make it right. They insisted that we send the shipment back and they'd re-duplicate the disc order. A thousand DVD videos is not easy to ship and sending back dud videos at our own expense seemed ridiculous - after over a week of going back and forth we talked them into redoing the order by just sending them back ten of the videos, for verification that the order was flawed, and the master disc.
Delay #2: They said that the master disc that we had sent them was in one of the boxes with the copies. It wasn't there. They claim not to have it, and despite what they say we know that it wasn't sent back to us. We thought, "no real problem", we saved a backup on our hard drive. Somehow, the copy that we had saved didn't save correctly and we couldn't open it. There are literally hundreds of hours involved in capturing, editing and building a two hour video. Due to all the difficulties we must recreate this from scratch from our saved raw footage.
We had great hope that we'd have the video recreated in November. Our plan was to copy a small number of videos here on our computer to send to everyone who pre-ordered. That simply isn't going to work. Despite working tirelessly on it in anticipation of releasing it before Christmas we're still only just over half done re-editing the video. We don't have a concrete deadline as to when it's going to be finished and released. It will likely be mid to late January, or early February. We'd like it done sooner, but this is a very busy time of year for our business and we don't want to make any further promises that we can't keep.
If you've pre-ordered the video and would like to stay on the pre-order list simply do nothing and we will get you your copy of the video as soon as humanly possible.
If you've pre-ordered and would like a refund, simply let us know by sending us an e-mail at email@example.com with the following information.
-name, address and how the preorder was paid for (check, money order, paypal credit card, etc.) and refund will be promptly issued.
Once complete, Volume 3 is going to be our best video yet. We think you're going to like it and think that it will be worth the wait.
Thank you for your patience and understanding.